Last updated: May 15, 2026
Lowery (“us”, “we”, or “our”) operates the Lowery website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service, request our services, or communicate with us by phone, text message, or email.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service and for delivering plumbing, heating, and air conditioning services. By using the Service or engaging Lowery for services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://trustlowery.com
Information Collection And Use
While using our Service or requesting services from Lowery, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Name
- Email address
- Telephone number (including mobile number for SMS communications)
- Mailing address and service address
- Service request details, including a description of the plumbing, heating, or air conditioning issue
- Payment information (processed by our third-party payment processor; we do not store full payment card numbers)
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties include, but are not limited to, our authorized call center vendor GriffinWink Advertising, payment processors, scheduling and dispatch software providers, and IT and hosting providers.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
SMS / Text Messaging Program
Lowery operates an SMS program for transactional and operational communications with customers and on-call technicians. This program is operated on our behalf by our authorized vendor, GriffinWink Advertising.
Types of Messages
- Appointment confirmations, reminders, and rescheduling notices
- Technician dispatch updates and “on the way” notifications
- Service follow-up and customer care messages
- Internal dispatch notifications to Lowery on-call technicians
Opt-In
You opt in to receive SMS messages by providing your mobile number to us through a service request, contact form, phone conversation, or signed acknowledgment, and by affirmatively consenting to receive text messages from Lowery. Technicians opt in by signing a written SMS Dispatch Consent Acknowledgment as a condition of participating in the on-call rotation.
Message Frequency and Fees
Message frequency varies based on your service activity. Standard message and data rates from your wireless carrier may apply. Lowery and GriffinWink are not responsible for charges imposed by your carrier.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further SMS messages will be sent. You may opt back in by replying START. For help, reply HELP or contact us at (806) 741-0519.
Privacy of SMS Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile phone numbers and SMS opt-in consent information are never sold.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
Your Rights and Choices
- You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limitations
- You may opt out of SMS messages at any time by replying STOP
- Residents of certain states (including California, Colorado, Connecticut, Texas, Utah, and Virginia) may have additional rights under state privacy laws; contact us using the information below to exercise those rights
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Lowery Plumbing Heating and Air Conditioning
4105 North FM 2528
Lubbock, TX 79416
Phone: (806) 741-0519
Website: https://trustlowery.com
License: M-18674 TACLA34196E
This Privacy Policy is provided for general informational purposes and should be reviewed by qualified legal counsel before publication.